The following day the maid who cleaned the room was unaware of the problem and put the mechanism back in the basin with the result that once again the wash basin could not be used. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Julie-receptionist, Dear customer, EARLY CHECK IN FROM 9AM (Paying) Need access to your room from 9am on the day of arrival? The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. For your leisure moments, our hotel in La Rochelle offers a fitness room and an excellent restaurant, L'Océanide. La propriété est composée de 120 chambres. As a result we would not recommend this hotel to others. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Get exclusive access to member-only deals by email. Felt very safe. Copyright © 1996–2020 Lesley A. Want went well: Location of the hotel was superb. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sorry, something went wrong. We did find parking in a public car park - and had to pay 15 euro for it- but were disappointed we were not told when we booked The service from Accor is usually much better than that, especially as we are Gold Loyalty card holders. Dominique Couples - 21/08/2020 Confirmed reviews ALL, The room was good. Sincerely, Natacha JOUGLAR Chef de Réception, Dear Mister B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. Your question will be published on Booking.com after it has been approved and answered. The meal we had in the restaurant in the evening was very good , as was the service. We contacted reception and a technician was dispatched to resolve the problem. We thankfull for your comments regarding the reception team and we will tell them for sure. There you can savour a delicious breakfast or a meal of classic French dishes while admiring panoramic views of the yacht marina and La Rochelle towers. Reception This email address is invalid. Still need info? All rights reserved. During times of uncertainty, we recommend booking an option with free cancellation. Best regards, We booked this hotel a week before our stay and booked it because it had private parking. Contributions to Booking.com are a reflection of the dedication of our guests and properties, and are treated with the utmost respect. Gordon Couples - 09/08/2020 Confirmed reviews ALL. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Location was superb. Our hotel has obtained the ALLSAFE cleanliness and prevention label, verified by Bureau Veritas. Les voyageurs d'affaires sont ravis du petit-déjeuner. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Mercure La Rochelle Vieux Port Sud accepts these cards and reserves the right to temporarily hold an amount prior to arrival. For example there was hair in the bath from a previous occupant. We are working on resolving the issues that have prevented us from offering you our full range of services. Embark on a sailboat tour to discover the islands and unwind afterward with a seafood platter. MERCURE LA ROCHELLE, Hi, Sincerely, Natacha JOUGLAR Chef de Réception, Dear 486Len, Thank you for choosing Mercure La Rochelle Vieux Port Sud as your accommodation. Dinner, Measures taken re Covid were thorough and reassuring. The property usually replies within a few days. (score from 1645 reviews), location, parking, kindness of the staff, breakfast. 7.4. There are 2 barriers: one at the entrance and the other one at the exit. WiFi and parking are free, and this hotel … When booking more than 7 rooms, different policies and additional supplements may apply. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. ), I already have a booking at this property. You can only leave a review within 28 days after check out. Reviews are most valuable when they are original and unbiased. WiFi is available in all areas and is free of charge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Good employee at reception. Quai Louis Prunier, 17044 La Rochelle, France With a stay at Mercure La Rochelle Vieux Port Sud Hotel, you'll be centrally located in La Rochelle, steps from Aquarium La Rochelle and L'Espace Encan de La Rochelle. Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels. With found the staff polite and very helpful. Customer review rating 4.2/5 6,495 reviews, I can take advantage of the Members' rate, Hotel for travellers looking for local and authentic experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. It was a good experience, good place, good bed ect. If you booked through us and want to leave a review, please sign in first. Your current currency is Turkish lira, Choose your language. Wonderful modern hotel, great staff and atmosphere, would highly recommend. So one shower taken was cold, the next too hot. Cocktail hour. We booked this hotel for its central position and most importantly CAR PARKING. Sincerely, Natacha JOUGLAR Chef de Réception, Accessibility for people with reduced mobility, Accessibility for people with reduced mobility Details, Online check-in: Your arrival will be carefully prepared by our team. When would you like to stay at Mercure La Rochelle Vieux Port Sud? Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Well situated near to the town, about 5 minutes walk away. 뀐 Book this exclusive offer now and make the most of your business or leisure stays in our Mercure hotels. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Overall we were very pleased with our experience.”, “Room was fine - standard hotel room, Excellent location, parking on site was a bonus”, “Location , bed , parking, view, hygiene and comfort ”, Error: Sincerely, Natacha JOUGLAR Chef de Réception, Dear Guest, Thank you for taking the time to share your feedback. There is no capacity for cots at this property. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. … Sorry, reservations for more than 30 nights are not possible. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Natacha JOUGLAR Chef de Réception, Dear DAMODAR K., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. Families - 19/08/2020 Confirmed reviews ALL. Regarding your feedback for the size of the room, the design of the room is study as a boat ca in but it's on your project to renove the hotel in 2021. We recommend booking a free cancellation option in case your travel plans need to change. Mercure La Rochelle Vieux Port Sud: Bon hôtel. Free! Dear Guest, Thank you for taking the time to share your feedback. Major disappointment: The mechanism in the wash basin was completely broken and unusable. Great stay !! I will share your comments with our team. All rooms are decorated in nautical colours and some have views of the harbour. Welcoming Booking.com guests since 1 Apr 2010. View deals for Mercure La Rochelle Vieux Port Sud Hotel, including fully refundable rates with free cancellation. We hope to welcome you back to our hotel very soon! Your current language is English (UK), Sorry, we couldn't find any questions related to your search, Great for two travellers. You will receive an email as soon as the property has answered your question. Additional sorting options may be available (by type of traveller, by score, etc...). Free! Please try again later. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Booking not found. The most helpful contributions are detailed and help others make better decisions. The staff were polite and professional. Sincerely, Natacha JOUGLAR Chef de Réception, Dear JULIA N., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. Located in the very city centre, our hotel in La Rochelle invites you to visit the tourist attractions of Porte Océane. I will share your comments with our team. Also, the shower was difficult to control in terms of water temperature. How to get to Mercure La Rochelle Vieux Port Sud from La Rochelle - Ile de Re Airport, Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. Open for: Professor J. C. Couples - 24/07/2020 Confirmed reviews ALL. 1223840,1206800,1174220,1242370|1,1242280|2,1242370,1216210,1241480,1236520,1246510,1249590,1240620,1242280|3,1242530|4,1246500,1245960,1242530|2,1238790,1223840|1,1245980,1243610,1242530,1248480,1245410,1242370|3,1239730, Mercure La Rochelle Vieux Port Sud (Hotel) (France) deals, Facilities of Mercure La Rochelle Vieux Port Sud, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay, Screens or physical barriers placed between staff and guests in appropriate areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is always a pleasure to receive positive feedback. Offering a panoramic restaurant with views of the 3 La Rochelle towers and a fitness room, this is a 4-star hotel. 1 property in La Rochelle like Mercure La Rochelle Vieux Port Sud was booked in the last 12 hours on our site. Feels like it’s a motel, not a 4-star hotel. Mandy W. Couples - 06/08/2020 Confirmed reviews ALL. Something went wrong. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your comments with our team. Cancellation and prepayment policies vary according to accommodation type. Mercure La Rochelle Vieux Port Sud Hotel is rated "Very good" by our guests. Couples particularly like the location — they rated it 9.3 for a two-person trip. Anonymous Solo - 10/08/2020 Confirmed reviews ALL. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Contributions should be appropriate for a global audience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Breakfast lovely, room view of car park, staff great, Location was perfect and the rooms were comfortable Likes the body wash products REN, as said above: the location, the comfort, the view from the restaurant during breakfast. Thanks to our excellent location a stone's throw from the downtown area and the SNCF train station, you can enjoy the Aquarium and an incredible view of the towers from our panoramic restaurant. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room. Notre hôtel est idéalement situé au cœur du vieux port de la Rochelle, offrant une vue sur les Tours de La Rochelle et le bassin des Grands Yachts. Older travellers. Issue to move around bed and to open luggage’s ! Panoramic views of the old port and towers of La Rochelle, 1000 m² dedicated to your seminars and cocktail events, Located a stone's throw from La Rochelle train station and the aquarium. Panoramic restaurant with views over the harbor and historic towers of La Rochelle. The meal in the restaurant (evening) was very good, as was the breakfast. Quai Louis Prunier 17000 la rochelle france, FROM CITY CENTRE :  ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF. Send your own question to the property below. We booked your hotel because it had private parking and I asked for a space when we booked- almost a week before our arrival. Overall we were pleased with our stay at the hotel and the staff we contacted were polite and helpful in attempting to sort out the problem with the basin; it is just disappointing that there was a problem in the first place (which was never properly resolved). Room was fine - standard hotel room, Excellent location, parking on site was a bonus, Location , bed , parking, view, hygiene and comfort. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a parking lot that surrounds the hotel. Elizabeth L. Couples - 17/09/2020 Confirmed reviews ALL. Sincerely, Natacha JOUGLAR Chef de Réception, Dear MARIANNE W., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. Please enter your dates to check availability. Merci. Room too small , very small ! Trova hotel Mercure economici a La Rochelle a partire da EUR con recensioni e valutazioni degli ospiti precedenti. Our restaurant provides a breakfast service to enjoy in your room or at the table. This 4-star hotel is 1.1 mi (1.7 km) from University of La Rochelle and 1.2 mi (1.9 km) from Parc des Expositions de La Rochelle. What topic(s) would you like to know more about? Free private parking is possible on site (reservation is not needed). Benjamin - Receptionnist, Search the property information and answers or ask them a question to find out more. Traditional cuisine, à la carte and set menus. The fiercely independent and ancient seaport of La Rochelle is still guarded by stunning fairy-tale towers — suitable for a city locals call "belle et rebelle“. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. “location, parking, kindness of the staff, breakfast ”, “Superb spot for sightseeing La Rochelle. Mercure La Rochelle Vieux-Port Sud welcomes you for a business or leisure stay, or for your private or professional events, in a light-filled complex with 1,000 m² of meeting rooms. Couples - 09/09/2020 Confirmed reviews ALL. Pets are allowed. Camille Renateau I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nice bath, comfy bed, clean and COVID measures well applied, Julia Couples - 12/10/2020 Confirmed reviews ALL. I will share your comments with our team. Would you mind trying again? Sincerely, Natacha JOUGLAR Chef de Réception, Dear FREDERIQUE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure La Rochelle Vieux Port Sud Hotel La Rochelle; Mercure La Rochelle Vieux Port Sud Hotel Hotel La Rochelle; You should know. We are right next to the aquarium, a 5-minute walk from the maritime museum, a few paces from the Vieux Port and its famous towers, and less than 3 km from the Plage des Minimes. Presumably part of the fees we paid the hotel initially included a portion for parking. Charges may be applicable. The room was acceptable in size and the position was very good. Aquarium La Rochelle est à quelques minutes. That's how we know our reviews come from real guests who have stayed at the property. The break fast was also good. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Covid precautions taken reassuringly seriously . Make the most of your stay by visiting the aquarium, the towers or one of our museums. It is always a pleasure to receive positive feedback. For your leisure moments, our hotel in La Rochelle … Now $90 (Was $̶1̶0̶9̶) on Tripadvisor: Mercure La Rochelle Vieux Port Sud, La Rochelle. Unfortunately on our first day we were given less than 24 hours notice to move our cars out of the car park so that Tour de France teams could move in. Excellent at observing Covid rules.”, “Good location, beside the port and close to bars and restaurants. We contacted reception and a very helpful member of staff attempted to resolve the problem and later called for a second colleague and between them they managed to remove the mechanism again (this was just before 2300 hours). Our car park is free and accessible upon availability. Measures taken re Covid were thorough and reassuring. Free parking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your thoughts help us figure out what kind of information we should be asking properties for. View deals for Mercure La Rochelle Vieux Port Sud Hotel, including fully refundable rates with free cancellation. We were extremely cross at this unacceptably discourteous behaviour. Breakfast, Car park a bonus in busy city.”, “Location was superb. Very good experience overall !! Booking.com™. The parking is a service that we offer to our clients so we can't book a parking place before your arrival. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. LATE CHECK-OUT UP TO 5PM (Paying) Want to keep your room until 5pm on the day of departure? We are also within easy reach of the shops and railway station, less than 5 minutes by foot. We have more than 70 million property reviews, and they're all from real, verified guests. Guests may also choose to have a hot or alcoholic beverage in Mercure La Rochelle’s bar. Brian T. Couples - 25/08/2020 Confirmed reviews ALL. Location and facilities suited to those travelling in pairs, Quai Louis Prunier, 17044 La Rochelle, France. Good location, beside the port and close to bars and restaurants. It is always encouraging for us to learn that our valuable guests are satisfied with our service. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. Overall we were very pleased with our experience. Sincerely, Natacha JOUGLAR Chef de Réception, Dear D. DORISON, We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. Even better if: We had requested an early check in and were disappointed to find that our rooms were not ready on our arrival, although alternative rooms were found and the fee for the early book in was returned (the staff were helpful in that respect). Very near the heart of La Rochelle in vibrant new part. Offering a panoramic restaurant with views of the 3 La Rochelle towers and a fitness room, this is a 4-star hotel. Short break in a safe and secure area. As a … I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is located in the city centre, in front of the Vieux Port. Thanks! We had to change a room at 2am. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Best Regards, Guillaume DUBOS Assistant Front Office Manager. Please enter the dates of your stay and check the conditions of your required room. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Guests are required to show a photo identification and credit card upon check-in.